Job Description
Ensure our clients achieve their goals and maximize value from our services. Build long-term relationships and drive retention and growth.
- Onboard new clients and ensure smooth project handoffs
- Conduct regular check-ins and business reviews with clients
- Identify and mitigate churn risks proactively
- Upsell and cross-sell additional services to existing clients
- Gather customer feedback and advocate for product improvements
- Track and report on customer health metrics
Requirements
- 3+ years customer success or account management experience
- Proven track record of meeting retention and growth targets
- Strong relationship-building and negotiation skills
- Understanding of web services and digital marketing
- Data-driven approach to customer management
Nice to Have
- Experience with Customer Success platforms (Gainsight, ChurnZero)
- CS certification (CCXP, etc.)
- Background in agency or SaaS environments
- Experience with HubSpot or Salesforce
Benefits
- Competitive base + performance bonus
- Flexible PTO
- Professional development budget
- Remote work setup stipend
About the Team
- We are Launchko, a digital agency on a mission to help small businesses succeed online with fast, affordable, professional websites.
- We serve entrepreneurs, small business owners, and creators who need a strong online presence without traditional agency complexity.
- We value ownership, continuous learning, practical execution, and the momentum that comes from shipping real client work.