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Job Description
Manage client support requests, oversee maintenance contracts, and ensure SLA compliance for ongoing client relationships.
- Handle support tickets and technical inquiries
- Manage website maintenance contracts
- Monitor and ensure SLA compliance
- Create and maintain support documentation
- Escalate complex issues to appropriate teams
- Identify patterns and suggest process improvements
Requirements
- 3+ years customer support or success experience
- Experience with helpdesk/ticketing systems
- Basic understanding of web technologies (HTML, DNS, hosting)
- Excellent written communication skills
- Patient, empathetic, and solution-oriented attitude
Nice to Have
- Experience with Zendesk, Freshdesk, or similar
- Knowledge of website maintenance tasks
- Experience with CMS platforms
- Technical troubleshooting experience
About the Team
- We are Launchko, a digital agency on a mission to help small businesses succeed online. Our platform combines cutting-edge technology with exceptional service to deliver websites in 7 days — fast, affordable, and professional.
- We exist for entrepreneurs, small business owners, and creators who want to establish a strong online presence without the complexity or high costs of traditional agencies. Whether you are launching a new business or refreshing an existing one, Launchko helps you grow.
- We are growing fast, the opportunity is huge, and with your help, our mission to empower small businesses can become unstoppable. Join a team that values autonomy, continuous learning, and celebrating wins together.
Ready to Apply?
Join our mission to transform how small businesses succeed online. Apply now and become part of our ambitious team shaping the future of digital services.
We typically respond within 5 business days